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While the program is a few months old now, I learned that a few customers were recently surprised to find they had a bunch of loyalty points in their accounts! So I think it’s time for a thorough refresher on our Appreciation Points Program. Here, we’ll go over our program & how to use your points.
Appreciation Points are the name of our loyalty points & program! Aptly named because, well, we appreciate you guys! There wouldn’t be a TBSC without you & this loyalty program is just one of the new ways we’re giving back to our Tribe for the 8+ wonderful years in the community together. You can earn points by ordering products online, & a few other actions, & turn them in for store credit.
Unfortunately at this time, our points program is available for online customers only. Because the phone order system is different from the online system, we are not able to track points earning & redemption in that way with phone orders. Hopefully this can change in the future.
Before anything else, the main requirement here is that you must have a customer account on our website before you purchase items if you want to earn Appreciation Points. Having a customer account comes with a multitude of perks:
You can earn Appreciation Points in different ways, as well:
Between purchases, product reviews, & blog comments, your points will rack up fast!
On any given day, you get 2% back on most purchases (2 points per every dollar, as noted above), except on Gift Cards & Sample Packs, which at this time only earn 1 point per dollar.
Each point is worth a penny, so 100 points are worth $1 in store credit, to keep it simple. You can save up as many points as you’d like, but there is a 10,000 points limit ($100) per store credit redemption. If you reach that limit, you’ll have the rest of your points for another trade-in at a later time.
There are two places you can redeem points for store credit:
In each instance, you can choose how many points you want to redeem, or save for later. There are no set amount of points you need to spend – as I’ve seen in my own experience on some stores, which can limit you to $5 or $25 increments, for example – so you can use $10 in points or $1.39 in points, it’s all up to you! Just enter the number of points you want to redeem & BAM! Store credit waiting in your account, or deducted from your order total.
Login to your account. Once you login, on both mobile & desktop, you’ll see a list of links to the left-hand side of the page. Towards the bottom above “Logout”, is the My Appreciation Points link. Just click in there to view your points balance, earning history, & redeem for store credit.
Once you’ve finished with the billing & shipping address sections, you’ll see an order total box near the card payment. In that box, if you have enough points to redeem (at least 100 points, or $1 dollar’s worth), you’ll see the option to use your points towards the balance of your current order.
So to sum it up, our points program is for online customers only, 100 points equal $1 for trade-in, you can earn 2 points for every dollar, on most items in our store, 5 points each for blog comments & product reviews, bonus points during sales & for orders over $200. You can trade them in your My Account section, or in the checkout, & choose how many points to redeem.
I hope this clears up any concerns or confusion about our Appreciation Points Program! We really tried to keep it simple, while still allowing for as much freedom & earning opportunities as possible.
Please feel free to reach out if you have any questions or concerns about our Appreciation Points! I hope you have a lovely day ahead & take care, Tribe 🙂
-Bekkah with Taunton Bay Soap Company
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