Shipping Policy:

***Once your order has shipped, it is out of our hands & the responsibility to deliver is on USPS. We cannot be held liable for someone stealing your package or your card and/or money. To report theft, please contact your local USPS Post Office and local police department to file a report.

Restricted Areas:

TBSC Asian Tea (Kratom) Products will not be shipped to the following states/counties due to legal status &  legislation:

• Wisconsin
• Alabama
• Arkansas
• Indiana
• Vermont
• Rhode Island
• Sarasota County, Florida
• City of Jerseyville, IL
• City Of Alton, IL
• Union County, MS
• San Diego, CA
• Oceanside, CA
• Ontario, OR
• Utah – due to recent state laws, as we are not licensed to operate in Utah, we are unable to ship there at this time. 
• Canada & Other Countries – at this time we are unable to ship outside of the United States.

 *If we find that you have placed an order to be shipped to an illegal state, we will refund your full order amount immediately and cancel your order in it’s entirety. We will reserve the right to refuse you service in the future.

 Shipping & Processing Time —  We no longer offer a “same-day shipping cut off” or guarantee that orders will go out the same day they are placed. Most orders placed by 2:30 pm EST will ship the same day Monday-Friday. However, there are exceptions, such as when we have a sale or unexpected influx of orders that we cannot get every order placed that day shipped out. We will make every effort to process all orders same day, but some larger orders or those placed during unexpected influxes may take an extra 1-2 business days for processing when exceptions occur. Orders are not processed or shipped on Saturday or Sunday.

 Shipping Price: We currently charge shipping based on weight, starting at $8.95, & it goes up from there based on how big your order is & how many boxes we need. USPS updates their prices annually & we may change our shipping prices at any time to cover our costs.

*IMPORANT NOTE: Priority Shipping does not come with a guaranteed delivery date. Once USPS receives your package, they are then responsible for the delivery and condition of your package. We expect most orders to arrive within 2-7 business days, but due to circumstances that are out of our hands, your package may be delayed in transit. Should your package take more than 10 business days to arrive, we can then help you to file a missing package report & search with USPS for insurance payment up to the specified amount for your tracking. If you would like to purchase additional insurance coverage, please call us.

Expedited Shipping: We offer “Expedited” (USPS Priority Express) shipping for your convenience Monday-Friday when we have staff who can take the package to the post office. Expedited shipping may not be available every day, so please call us at 207-669-8246 to confirm that we are accepting expedited orders for that day. USPS Priority Express is not a guaranteed overnight service. Many will receive their order within 1 business day, but for some in more rural areas and during the holidays for everyone, it may take the full 2 business days to receive your package. USPS Priority Express comes with a 1-2 day shipping time, with a guaranteed delivery date and time. All orders requesting expedited shipping must be placed by phone order only by 12 pm EST. Expedited shipping is available for a flat-rate fee of $30. As of 8/2018, USPS charges $24.90 for Priority Express shipping. Because our closest Post Office is a 40 minute round trip, and they must be turned in early afternoon, we offer the remaining $5.10 to whoever takes the expedited orders to the post office. This fee is non-negotiable.

Priority Express Orders: Those who choose to place a phone order by 12pm EST & request Priority Express Shipping (1-2 business days with a conditional money-back guaranteed delivery date & time) will receive a tracking email from our shipping department. If you don’t see this email within 1 business day, please call and we’ll be happy to get your tracking number for you.

Priority Express shipping does come with a money-back guaranteed delivery date and time, however please note that during certain times (such as natural disasters, unreasonable high-demand, etc.) the USPS reserves the right to refuse the guarantee as they can not avoid the delayed delivery in those situations. Rest assured that this does not happen often, but there is always a chance.

If your order is late, we must wait until you to receive your package before we are able to file for a refund with USPS for the money back. As the sender, we will file for that once we’ve confirmed delivery date and/or time is outside of the guaranteed window & credit your customer account an equal amount to the shipping price we charged you, include extra products in your next order, or provide a refund to your card. 

 For any issues with delivery, delivery time, tracking questions, and insurance information: We recommend contacting your local post office. The 800 number call center only has access to the same information that we have. Your local post office may be able to give you more information (including a GPS location on your package) and further assist you where we cannot.

We can never guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an ESTIMATE. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

 Out Of Stock Products – We will ship your product as it becomes available. We strive to ship out all orders by next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your orde

r. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

 Multiple Product Orders: For multiple product orders, we will make every attempt to ship all items contained in that order at the same time, in the same box. If some products are out of stock when we begin to pack your order, we will reach out to inform you. Products that are unavailable at the time of shipping will be shipped as they become available, or can be credited to your account, added to your next order, swapped out for a different product, or refunded. You will only be charged for shipping at the rate quoted to you on your purchase receipt. If we need to ship your ordered products at a later date/as they become available, we will not charge you more shipping costs.

  For more information on the multiple product shipping policy, please contact us by Live Chat or the Contact Us Page.